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VJ Inspection Systems is present in more than 35 countries. No matter where we ship a system, a fully-qualified member of our service team is available with help, advice and expertise.
24 Hour On-Site Response Time
A service engineer will respond within 24 hours of receiving your repair call. For ease of reference, an engineering design file (EDF) will be developed collectively between VJ Inspection Systems and your organization to identify operating and regulatory requirements in accordance with the specifications, terms, and conditions of the sales agreement. The EDF includes a comprehensive corrective and preventive maintenance schedule.
24/7 Support
Your service contract is valid for a full year. The service engineer will be trained to support your company's internal operating and maintenance procedures. This engineer will be responsible for implementing preventive and corrective maintenance tasks in accordance with the maintenance agreement.
Please note: Not included as normal wear is coverage for repairs made necessary due to negligence, misuse, external forces, loss of electrical power, power fluctuations, or the use of supplies not meeting our specifications.
Unlimited Emergency Telephone Support
A service engineer is available at any time via telephone for emergency repair or maintenance service. This service is available under our support agreement for one (1) year after the effective date shown. We will continue the agreement in force until either party provides thirty-day (30) notice.
Preventive Maintenance Visits
A preventive and corrective schedule highlights dates and system components or parts that will be serviced. The service engineer will contact your office seven days ahead of anticipated maintenance activities to align resources and minimize idle capacity.
Preventive maintenance (PM) will be scheduled 4-6 times each year.
Service/Repair Labor
There will be no hourly charge for emergency repair or maintenance service covered in our PM schedule when rendered during normal working hours. Rate adjustments may be applicable for coverage extending beyond the scope of the PM schedule. Not included as a part of this contractual agreement or contract cost is coverage for repairs outside the scope of the PM and CM schedule, e.g., weekends or instances made necessary due to negligence, misuse, power fluctuations, or the use of supplies not meeting our specifications.
All Software Upgrades
For your convenience, all software upgrades will be installed during the preventive maintenance calls.
Replacement Components
All replacement components will be discounted 15%. All spare parts needed during the service contract will be covered. Our objective is to provide the highest standard of service to your equipment and to make you a 100% satisfied customer.
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